🏢 About Monna Rosa & Our Garments
Q: Who is Monna Rosa?
A: For almost 40 years, Monna Rosa has been designing and manufacturing premium children's clothing. We place a special emphasis on the quality of every single detail—from the precision and durability of our stitching to the luxurious feel of our fabrics.
Q: In what condition will I receive the products? Are they ready for retail?
A: Yes, absolutely. We pride ourselves on delivering retail-ready garments. All our products come washed and ironed straight from production, meaning they are ready to be displayed and sold right away. Furthermore, our dresses and multi-piece sets are shipped with premium branded hangers and carefully packed into high-quality polybags to ensure a pristine presentation upon arrival.
📏 Sizing & Packaging
Q: Do you sell individual sizes or do I need to purchase in bulk?
A: Because we are a B2B wholesale brand, we sell our products in pre-packs (also known as size runs). This means when you purchase a style, you are buying a bundle that contains multiple sizes inside. For instance, if a product's size says "2-6 Years," a single pre-pack will contain: 1 x 2Y, 1 x 3Y, 1 x 4Y, and 1 x 5Y.
Q: What sizing standards do your clothes follow?
A: We follow standard European sizing for most of our models. Unless a specific model's design intentionally requires a different fit, you can comfortably rely on our patterns reflecting standard European measurements.
🛒 Ordering & Viewing Products
Q: How can I view your prices and place an order?
A: Upon request, we will send you our complete wholesale catalog with pricing. You can browse the catalog, choose your items, and send us your selections. From there, your dedicated sales representative will personally handle the entire order creation and delivery process for you.
Q: Can I see the products "live" before placing an order?
A: Absolutely! We understand the importance of seeing the quality firsthand before making a wholesale purchase. We offer private virtual showroom tours via video call. This allows you to see our premium products live, examine the fabric details, and ask our sales team questions in real-time. Please contact us to schedule your tour.
✈️ Shipping & Delivery
Q: Where do your products ship from?
A: All of our wholesale orders are carefully packed and shipped directly from our main warehouse located in China.
Q: Do you ship internationally? What are my delivery options?
A: Yes, we ship all around the world and offer a variety of highly flexible delivery options to suit your business needs:
- Door-to-Door Courier: We ship globally via FedEx, DHL, and UPS. We can provide door-to-door shipping prices that include all duties and taxes, meaning you will face a smooth delivery with no surprise fees upon arrival.
- Your Preferred Forwarder: We can easily forward your shipments to any shipping company of your preference or to country-specific cargo companies.
- Logistics Assistance: If you need help finding a reliable importer, our team can help put you in contact with specialized, country-specific logistics companies.
💳 Payment Options
Q: What payment methods do you accept?
Q: What payment methods do you accept? A: We strive to make international B2B transactions as smooth as possible, offering a wide variety of secure payment methods depending on your location:
- Global Customers: You can make SWIFT bank transfers in multiple currencies directly to our Hong Kong bank account.
- European Customers: You can send payments instantly and securely via SEPA INST or standard SEPA SCT directly to our account at BANKING CIRCLE S.A. in Luxembourg.
- Dubai / UAE Customers: You can send payments directly to our local Dubai bank account in your local currency.
- CIS Countries: We have various specialized payment options available. Please get in touch with your sales representative to find the best method for your region.
📞 Contact & Support
Q: How can I contact you to request a catalog, schedule a virtual tour, or ask a question?
A: We are highly accessible and ready to assist you! You can easily reach out to our team via Email, SMS, WhatsApp, or Telegram.
All of our direct contact details and messaging links can be found on our Contact Us page here: 👉 https://store.monnarosa.com/contactus